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Quality Improvement System Overview
< Take a Tour >
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QIS Overview
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QIS - Quality Improvement System
QDMS includes a quality improvement system with integrated workflow that incorporates best-practice CAPA processes to record, investigate, and implement timely solutions for the following continuous improvement opportunities:
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 Customer Complaints |
Product Nonconformance |
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Supplier Complaints |
Audit Nonconformances |
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Saftey Concerns/Incidences |
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CIO Initiation
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Accessible via the Internet or an Intranet, the CIO Initiation Wizard enables the primary details of the CIO to be recorded in less than a minute. This makes it efficient for sales people out in the field to report a customer complaint to the plant, and to get the investigation process started.
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CIO Tracking
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Also accessible via the Internet or an Intranet, the CIO "home page" contains an organized list of all CIOs. WIth robust filters, sort options, and search capabilities, finding a desired CIO is very easy. Additionally, this page makes it easy to track what CIOs are at what stage of the investigation and approval process.
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CIO Processing
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The CIO processing interface organizes all of the data about the CIO, including the customer contact information, the product ID and lot number, where the product was manufactured, what specific defects are applicable, the names of the required approvers (and the date/time approvals were made), the results of the investigation including corrective actions, preventive actions and follow-up actions. Additionally, if remediation action such as a credit has been requested, the QIS can also execute a special workflow process to obtain approval of proposed credit amounts. |
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Copyright 2010 MAP America, Inc. All rights reserved.
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